Created
A payment attempt has been initiated and the merchant system should record the order reference.
MERCHANT OPERATIONS
Merchant payment operations need clear transaction states
Pending payments, failed payments, duplicate payment logic, refund workflows, transaction status, order reconciliation, and support escalation all need practical handling.
Payment state branching
Actual state names and behavior may differ by provider. The structure below shows how merchants can think about operational outcomes.
PAYMENT CREATED
CONFIRMED
PENDING
FAILED
REFUNDED
Pending
The outcome is not final. Teams may need follow-up logic, customer communication, and later confirmation.
Confirmed
A provider-confirmed success event can allow the merchant system to update the order according to documented rules.
Failed
The customer may retry or use a different method. Support teams need enough context to respond clearly.
Refunded
Refund handling should follow provider process, merchant policy, and customer communication requirements.
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